TERMS AND CONDITIONS

Please note that web prices and products may be different from our retail store pricing and products. Online Daily Deal prices will be matched in our retail stores if the store has the inventory available. If any item goes on sale within 24 hours of purchase, the sale price will be honored if the customer calls in to customer service.

Palmetto State Armory Warranty Policy

Palmetto State Armory firearms and parts are backed by our Unlimited Lifetime Warranty. Our PSA firearms and parts are warranted to be free from defects in materials and craftsmanship for the serviceable lifetime of the firearm or part. The liability of Palmetto State Armory under this warranty shall be limited solely to the obligation to repair or replace the firearm/part or defect at its discretion, and to pay transportation and insurance charges for return of the firearm to the owner for a rightful warranty claim. This warranty is transferable for the serviceable lifetime of the firearm or part. Modification of firearm will void this warranty. This warranty does not cover normal wear or any damage resulting from careless handling, neglect, repairs and adjustments, corrosion, improper, substandard or defective ammunition.

To initiate a Warranty claim, call Palmetto State Armory Customer Service at (803) 724-6950, Monday through Friday, 9am - 6pm EST. Customer service will issue an RMA number to allow for the return of the firearm. Warranty claims must have this RMA filled out, and included in the box with the firearm or part. The firearm or part concerned must be shipped using the prepaid label our representative emails to you. Palmetto State Armory will pay shipping and insurance charges for the return of a firearm or part to its owner or FFL, if the related claim is a proper claim for warranty work. If Palmetto State Armory is unable to fix the original serial number, a new one will be sent out, but must go to an FFL for transfer back to the customer. Another background check will be completed at the time of transfer. Palmetto State Armory is not responsible for transfer fees at the FFL.

Under no circumstances shall Palmetto State Armory be responsible for incidental or consequential damages with respect to economic loss or injury to property, whether as a result of express or implied warranty, negligence or otherwise. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Palmetto State Armory will not be responsible for the results of careless handling, unauthorized adjustments, defective, low-quality, reloaded, or improper ammunition, corrosion, neglect, ordinary wear and tear, or unreasonable use.

Purchasing

Purchasing Protocol

All payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting, or using a firearm, magazine, and ammunition in the locality in which the customer resides.

Cancellations

Order Cancellation Policy

Orders placed with Palmetto State Armory may be cancelled by the customer prior to the item having shipped. All cancellation requests must be made through the Customer Service Department at 803-724-6950, Monday through Friday, 9am - 6pm EST. You MUST provide the order number when contacting Customer Service via phone or email.

 If the item/package has shipped, the order may not be cancelled and the customer must follow all rules applicable to returns. Please note that the return of the item/package will be made at the customer's expense.

Cancelled orders may not be reversed. All cancellations are final.

Returns

FIREARMS, AMMUNITION, AND CLOTHING

All sales of firearms, loaded ammunition and clothing are FINAL, and returns are NOT ACCEPTED. Once a firearm is transferred to a customer's name, Palmetto State Armory will not accept a return or exchange under any circumstance. If a defect is discovered by the customer after shipment and transfer of ownership, the customer must contact the firearm manufacturer directly for replacement or repair.

ALL OTHER PURCHASES

If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to Palmetto State Armory  WITHIN 30 DAYS of the date of receipt of delivery of the purchased item. If a defect in an optic is discovered by the customer, the customer must contact the manufacturer directly for replacement or repair.

All returns  MUST INCLUDE a completed Return Merchandise Form with the returned item in order for Palmetto State Armory to process the request, issue a refund, or replace the item. The Customer MUST call Customer Service to obtain a Return Merchandise Authorization (RMA) number BEFORE returning any item. 

Please click here to download and print a Return Merchandise Form

All returned items must be in the same condition as when they were shipped by Palmetto State Armory and  must be returned in original packaging. The customer will be assessed a re-stocking fee up to 25% of the product sales price, at the discretion of Palmetto State Armory, if the item is not returned in resalable condition.

If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, Palmetto State Armory  will NOT process a refund or replacement for the item(s) and the package will be returned to the customer.

REPAIRS

  • Customers who send in any PSA manufactured product in for repair must also print and include a completed copy of the Return Merchandise Form.
  • Please use the following link to our repair section: Help Center
  • On this help center form, please fill out the following:
    • Name
    • Email Address
    • Phone Number
      • Select  Return Merchandise Authorization (RMA request) to return an item for repair or select Repair Status Request from the drop down menu.
      • In the message box provided, leave us a detailed description of your problem, including your order number and a SKU number, if you have it.
      • Upload any further documentation (i.e., pictures, copy of order) if needed.
      • Check the captcha box.
      • Click Send Message to submit.
  • We will then reply to this email with an RMA or updated information on your repair.

Amending Orders

No amendments to orders can take place once an order is placed.

If the order has not shipped, the customer can call our Customer Service Department, at 803-724-6950, Monday through Friday, 9am - 6pm EST to cancel the order. The customer will then need to complete a new order.

Shipping Times

Typically, you can expect your order to ship within 5 business days. During the holiday and peak seasons shipping times will vary due to the high order volume. We do work very hard to get your order out to you, and apologize if there is a delay with it. Let our Customer Service Department know if your order has passed the above ship time, and they will have your order sent to our Shipping Department to investigate the reason for the delay.

Please note that upper receivers may take up to 15 business days to ship out. Serialized items (rifles, pistols, lower receivers, etc.) may take up to 7-10 business day to ship out. Please verify that PSA has a copy of the FFL from your dealer.

Shipping Costs

For shipping costs please add the item(s) to your cart, enter your state and zip code then click "GET A QUOTE". 

Order Tracking

To track your order, log in, click on “My Account”, click on “View Order” on the right hand side of the screen, click “Shipments”, and then click on the tracking number. Typically, tracking information will be updated at the end of the business day after your order has been picked up by the carrier. If the tracking number has not been added to your order, the carrier has not picked up your order.

In-Store Pickup

In-Store pickup of non-Firearms will no longer be offered starting January 15, 2017.

Firearm order pickup is available at our Columbia (Fernandina Road), Greenville, Beaufort, Mt. Pleasant, and Summerville locations. Web orders  MAY NOT be picked up at the Magnolia store location in Columbia. See the  Store Locations page for detailed in-store pickup hours at a PSA location near you.

Customers will be contacted by the store once the In-Store Pickup is available. Any customer who wishes to pick up stripped lower receivers or handguns must be a current resident of South Carolina with a valid SC driver's license or state approved ID, with their current address reflected. Long guns may be picked up by non-residents, provided they do so in person and the transaction is legal in both the transferee and transferor's state. The only exception would be permanent party military personnel, who would be required to provide a copy of their PCS orders, ID, and if they live off base, a state issued document (i.e. utility bill, vehicle registration) at time of pick up.

Firearm Shipments

We ship only to valid FFL dealers.

Firearms cannot be shipped to a P.O. Box.

The customer is responsible for knowing his/her state laws regarding firearm transfers. Contact your local FFL dealer with any questions regarding the sale or transfer of firearms. Contact your local FFL before ordering a firearm to verify their transfer fee and to ensure they will receive your transfer. The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive.

If you order a handgun, stockless shotgun, complete AR or AK receiver, or stripped lower receiver, YOU MUST be:

  • A legal resident of the state in which you are ordering.
  • 21 years of age or older to complete the transfer through your FFL.
  • Exceptions: Military personnel stationed in a state other than their legal residence may purchase firearms across state lines. Contact your local FFL receiving the transfer as you may have to provide proof of deployment, residence, etc.

Please follow all directions prompted to you at checkout. This will ensure speedier delivery. Please note that the FFL selection on our website is for customer convenience only and does not necessarily mean that Palmetto State Armory has the FFL selected on file. The customer may be asked to provide the FFL information that they wish to use. If a customer wishes to change the FFL they want to use after the order has shipped, they will be additionally charged for the cost of shipping. If a FFL is not available at the time of delivery, the package will not be held at the carrier hub and will be returned to Palmetto State Armory. Additional shipping charges will apply to orders that need to be reshipped.

Shipping Restrictions

  • PSA will not ship ANY items to the District of Columbia (Washington D.C.).
  • PSA will not ship ANY items to the state of Massachusetts.
  • PSA will not ship ANY AR or AK Parts or Firearms (Including Receivers) to Connecticut, Chicago, Illinois, or Deerfield, Illinois.
  • PSA will not ship ANY AR or AK Firearms (Including Receivers) to Aurora, Highland Park, Deerfield, or Cook County, Illinois. 
  • PSA will not ship any handguns to CA that are not on the DOJ roster. This includes Single Shot Exemption conversions. 
  • No AR parts will be shipped to Connecticut. All such orders will be cancelled and the customer will be charged a 5% fee.
  • Stripped lower receivers will NOT be shipped to the following states:
    • Colorado (Boulder, Denver, Vail)
    • Connecticut
    • Massachusetts
  • Complete AR and AK receivers will NOT be shipped to the following states: 
    • California
    • Colorado (Boulder, Denver, Vail)
    • Connecticut
    • Maryland
    • New Jersey
    • New York
  • Non-Compliant AR & AK models will NOT be shipped to the following states: 
    • California (No “assault weapons” can be shipped.)
    • Colorado (Boulder, Denver, Vail)
    • Connecticut
    • Maryland
    • New Jersey
    • New York

Please note that Palmetto State Armory  DOES NOT ship high-capacity magazines with firearms to the states listed above. We WILL NOT replace high capacity magazines with state compliant magazines. We  DO NOT offer refunds in place of the magazines.

SHIPPING RESTRICTION EXCEPTIONS
  • Law enforcement officers must provide both their credentials and a letterhead signed by their department's superior officer stating that the firearm will be used in the execution of the L.E.O.'s duties. PSA only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O.’s.
  • Some of the states listed above may not have L.E.O. exemptions. Please contact us BEFORE placing your order.
  • Palmetto State Armory does  NOT ship directly to L.E.O.’s; the order must go to an FFL. Palmetto State Armory does NOT make exceptions for this policy.

P.O. Box Shipments/Restrictions

Firearms cannot be shipped to a P.O. Box.

PSA abides by all Federal Regulations regarding hazardous material shipped through United States Postal Service.  A hazardous material is any article or substance designated by the U.S. Department of Transportation as being capable of posing an unreasonable risk to health, safety, or property during transportation. This includes, but is not limited to:

  • Minor Blast/Minor Projection Hazard- Ammunition
  • Oxidizing Substances- Batteries
  • Flammable Solids-Black Powder
  • Flammable and combustible liquid- Cleaners, oil, and aerosol cans

If you wish to order any hazardous material, you must provide a physical address for shipment through UPS. 

Magazine Ordering Restrictions

Palmetto State Armory abides by all state regulations regarding the sale of high capacity magazines. We DO NOT ship high-capacity magazines with firearms to the states listed below. We  WILL NOT replace high capacity magazines with state compliant magazines. We  DO NOT offer refunds in place of the magazines.

It is the customer’s responsibility for understanding state laws regarding magazine capacities. Customers ordering magazines that are illegal to own in their state will have their orders cancelled and will be charged a 5% restocking fee.

STATES WITH APPLIED MAGAZINE RESTRICTIONS
  • California No magazines greater than 10 rounds 
  • Colorado No magazines greater than 15 rounds, effective July 1st, 2013 
    • Boulder - No magazines greater than 10 rounds
  • Connecticut 10 Rounds and less with a valid permit.
  • Hawaii No pistol magazines greater than 10 rounds 
  • Illinois (North Chicago) No rifle magazines greater than 16 rounds 
    • Aurora, Skokie, Chicago, Evanston No rifle magazines greater than 15 rounds 
    • Highland Park, Cook County, Dolton, Homewood, Deerfield No rifle magazines greater than 10 rounds 
    • Deerfield No shotgun magazines over 5 rounds
  • Indiana (South Bend) No magazines greater than 15 rounds 
  • Maryland No magazines greater than 10 rounds October 1st, 2013 
  • Massachusetts No sales. PSA will not ship ANY items to the state of Massachusetts.
  • New York No magazines greater than 10 rounds 
  • New Jersey No magazines greater than 15 rounds 
  • Vermont No rifle magazines over 10 rounds will be shipped as of April 13, 2018. No pistol magazines over 15 rounds effective immediately.
  • Washington D.C. No Sales. PSA will not ship ANY items to the District of Columbia.

PSA will not ship high capacity magazines for CA customers to a High Capacity Magazine Dealer. High Capacity Magazine Dealers in CA may place orders with PSA directly.

MAGAZINE RESTRICTION EXCEPTIONS

  • Law enforcement officers must provide both their credentials and a letterhead signed by their department's superior officer stating that the magazine will either be used in the execution of the L.E.O.'s duties, or off duty. PSA only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O.’s. 
  • Some of the states listed above may not have L.E.O. exemptions. Please contact us BEFORE placing your order.

Ammunition Ordering Restrictions

Palmetto State Armory abides by all state regulations regarding the sale of ammunition.

  • You agree and accept all policies described in our Terms of Use. 
  • You are at least 21 years of age (for handgun ammunition) or 18 years of age (for rifle ammunition). 
  • By purchasing ammunition, you are not violating any local, state, or federal laws.
  • You have not been convicted of any felony, a misdemeanor of domestic abuse, and you are not chemically dependent.
  • You have no legal restraint that would prohibit you from possessing, ordering, owning, or transferring ammunition. 
  • You have never been committed to any mental institution, or been adjudicated as mentally defective.  You will not sell ammunition to any minor. 
  • You cannot have ammunition shipped to a post office box. 
  • You do not live in a state, city, or county that prohibits you from owning, purchasing, or transferring ammunition.
  • Customers who order ammunition in states prohibiting the order of ammunition will have their orders cancelled and a 5% restocking fee will be charged.
  •  ­

WE WILL NOT SHIP AMMUNITION TO THE FOLLOWING AREAS:

  • California No Sales to the cities of Los Angeles, Oakland, Sacramento, San Francisco, or Avalon.
  • Connecticut No sales without a valid permit.
  • Alaska No Sales. Ammunition must be shipped to a freight forwarder.
  • Hawaii No Sales. Ammunition must be shipped to a freight forwarder.
  • Illinois No sales to the city of Chicago or Cook County. All other Illinois residents must email us a copy of their FOID card in addition to their State ID. Ammunition must ship to an address on one of these ID's. 
  • Massachusetts No sales. PSA will not ship ANY items to the state of Massachusetts.
  • Maryland No Sales to the City of Annapolis and Montgomery County 
  • New York No Sales to New York City, or its five Burroughs. Starting January 1st, 2014 all ammunition must be sent to a FFL.
  • New Jersey When ordering ammunition commonly used in a handgun/to be used in a handgun, email us a copy of your Firearms ID. We must ship to the address on the FID.
  • Washington D.C. No sales. PSA will not ship ANY items to the District of Columbia.

This is not a comprehensive list, but is meant as a guide. It is in no way meant to include all laws and restrictions across the United States. Please contact the authorities in your area for any possible restrictions

Other Ordering Restrictions

  • Alaska No tannerite sales.
  • Hawaii No magazines greater than 10 rounds. No AR or AK pistol sales.
  • Maryland No tannerite sales.
  • Massachusetts No sales.
  • Ohio No Mossberg 590 Shockwave or Remington Tac-14 shotguns.
  • Vermont No rifle magazines over 10 rounds will be shipped as of April 13, 2018. No pistol magazines over 15 rounds effective immediately.
  • Washington D.C. No sales. 

Special Tax Notices

Georgia Due to PSA’s ever-growing business, the state of Georgia is now applying a 6% minimum sales tax rate to all purchases made from our website by residents with Georgia zip codes. The sales tax rate may be greater than 6% based on the county you reside in. Thank you for your continued support and understanding. 

Washington Washington residents are required to pay sales or use tax on certain purchases. Washington law requires Washington purchasers to review untaxed purchases and, if any tax is owed, file a Washington use tax return and pay any tax due. Visit  dor.wa.gov/consumerusetax for more information. This notice is required by Engrossed House Bill 2163, section 205(2)(a)(i). Palmetto State Armory, LLC is not required to, and does not, collect Washington sales or use tax. Under Washington law, purchases are not tax-exempt merely because a seller is not required to collect Washington’s tax. Washington law requires Washington purchasers to review untaxed purchases and, if any tax is owed, file a Washington use tax return and pay any tax due. Visit  dor.wa.gov/consumerusetax for more information. 

California Notice

Due to recent changes in California state law, Palmetto State Armory will no longer be able to ship so called “assault weapons” to the state of California. This would include all Palmetto State Armory AR-15 complete lowers, AR-15 complete rifles, and all Palmetto State Armory AK-47 rifles. This would also include other makes and models of these same firearm platforms manufactured by other companies. Example: Colt AR-15 rifle.

As of the 18th of December 2017, all ammunition orders must be shipped to a California DOJ approved FFL. If any further guidance is provided by the state of California, then the current policy will be adjusted to reflect the change. If no further guidance is published before January 1, 2018, the policy will be that any ammunition purchase for California will only be shipped to an FFL dealer.

No ammunition sales to the cities of Los Angeles, Oakland, Sacramento, San Francisco, or Avalon.

Deerfield, Illinois Notice

Deerfield, Illinois has recently passed a ban on large capacity magazines and so called "assault weapons". Every citizen in Deerfield has until June 13, 2018 to remove, destroy, or sell the firearms described in this Ordinance (O-18-06). Due to the nature of the ordinance, Palmetto State Armory will no longer ship magazines or firearms after June 1, 2018 if it falls within these categories. This would include AR rifles, completed receivers, or stripped receivers and all AK rifles. This would include other makes and models of these same firearm platform manufactured by other companies. Example: Colt AR-15 rifle. This will also include any AR or AK parts and pieces (i.e. AR rifle kit, build kit, or parts kit) Any magazines over 10 rounds for a pistol or rifle or shotgun magazines cannot be over 5 rounds will not be shipped.

Website Terms

We do our best to accurately describe the items we sell, but errors do occur.

Palmetto State Armory reserves the right to edit, change, or clarify descriptions at any time to correct errors in product listings. In the event of inaccuracies in the description of an item, we reserve the right to remove the conflicting information once notified. We make no warranty on the accuracy of a product listing when a conflict in the product information is present. Photos are provided for general identification purposes only and may show optional or additional pieces for illustration purposes. Please refer to the product description for details.

Palmetto State Armory is not responsible for website performance in any particular browser or the inability for a user to use the website due to, but not limited to, internet connection issues, outages, coding issues, or compatibility.

Disclaimer

“GLOCK” is a federally registered trademark of GLOCK, Inc. and is one of many trademarks owned by GLOCK, Inc. or GLOCK Ges.mbH. Neither Palmetto State Armory, nor this site are affiliated in any manner with, or otherwise endorsed by, GLOCK, Inc. or GLOCK Ges.mbH. The use of “GLOCK” on this page is merely to advertise the sale of GLOCK pistols, parts, or components. For genuine GLOCK, Inc. and GLOCK Ges.mbH products and parts visit www.glock.com.