FREQUENTLY ASKED QUESTIONS

TOPICS

Orders and Shipping

When will my order ship out?

Typically, you can expect your order to ship within 5 business days. Upper receivers may take up to 15 business days to ship out. Serialized items (firearms, lower receivers, etc.) may take 7-10 business days to ship out; please verify that PSA has a copy of the FFL from your dealer. During the holiday and peak seasons shipping times will vary due to the high order volume. We do work very hard to get your order out to you, and apologize if there is a delay with it. Let our Customer Service Department know if your order has passed the above ship time, and they will have your order sent to our Shipping Department to investigate the reason for the delay.

Why will the website not let me complete the ordering process?

We are always working to update and better our website. If you are having issues completing the order process we recommend you check the following:
  • Which Internet browser are you using? Our website seems to work best with either Google Chrome or Mozilla Firefox.
  • Try deleting your cookies and browsing data.
  • Use a Desktop or Laptop computer. Our site sometimes has trouble working with smart phones and tablets.
If any other assistance is needed please email Contact Form or call our Customer Service line at 803-724-6950.

Can I swap an item from my order to a different item?

No, we are not able to edit an order after it has been placed. We can assist you in cancelling your original order, so you can order the item(s) you wanted, or you can place a separate order. To cancel your order, please call our Customer Service Department at 803-724-6950.

Can I add something to my order?

No, we are not able to edit an order after it has been placed. You can either place a separate order, or we can cancel your current order, so you can reorder the item(s) you want. To cancel your order, please call our Customer Service Department at 803-724-6950.

Can I combine my orders together?

No, we are not able to combine your orders.

I ordered a lower build kit, and an upper receiver, but only received my lower build kit. Where is my upper receiver?

The packing slip inside of your package will only list the items that were sent in that shipment. If one of the items is not listed on that packing slip, then it is being shipped out separately. Upper receivers are usually shipped separately from other items. Upper Receivers generally take longer to ship than any other products that we sell.

I only received my lower receiver. The lower build kit from my order was never sent to me. Where is my lower build kit?

Our Compliance Department only ships serialized items. Lower Receivers and Firearms are shipped separately from the other products. Our Shipping Department handles all other products. The Shipping Department will ship the other items on your order to the shipping address that was provided.

Why haven't I received the upper receiver from my order?

Upper receivers can take up to 15 business days from the order date to ship from our warehouse.

Can I get the rail (barrel, flash suppressor, etc.) on my upper receiver switched out for a different one?

We can only sell upper receivers as they are listed. Upper receivers cannot be altered from their product description. No customization is possible at this time.

How do I make my order an In-Store Pickup?

Palmetto State Armory currently only has stores located in South Carolina. In-Store Pickup is available for firearms only. When selecting your FFL dealer, select one of the following Palmetto State Armory store locations. The store you have selected will contact you once your order is ready for pick up.

  • Palmetto State Armory - Beaufort/Ridgeland
  • Retail Store, Gun Range, and CWP Classroom
  • 358-A Browns Cove Rd 
  • Ridgeland, SC 29936
  • Phone 843-379-4867
  • Fax 843-379-4868
  • In-Store Pickup Hours: Monday - Saturday 10:00 AM to 7:00 PM, Sunday 10:00 AM to 6:00 PM
  • Palmetto State Armory - Columbia (Fernandina Rd)
  • Retail Store, Gun Range, and CWP Classroom
  • 3760 Fernandina Rd 
  • Columbia, SC 29210
  • Phone 803-551-2680
  • Fax 803-551-2682
  • In-Store Pickup Hours: Monday - Saturday 10:00 AM to 8:00 PM, Sunday 10:00 AM to 6:00 PM
  • Palmetto State Armory – Greenville
  • Retail Store, Gun Range, and CWP Classroom
  • 1040-A Woodruff Rd  
  • Greenville, SC 29607
  • Phone 864-605-6680
  • Fax 864-297-3052
  • In-Store Pickup Hours: Monday - Saturday 10:00 AM to 8:00 PM, Sunday 10:00 AM to 6:00 PM
  • Palmetto State Armory - Mt. Pleasant
  • Retail Store, Gun Range, and CWP Classroom
  • 3365 South Morgans Point Rd
  • Mt. Pleasant, SC 29466
  • Phone 843-972-6136
  • Fax 843-388-0768
  • In-Store Pickup Hours: Monday - Saturday 10:00 AM to 8:00 PM, Sunday 10:00 AM to 6:00 PM
  • Palmetto State Armory - Summerville
  • Retail Store, Gun Range, Archery Range, and CWP Classroom
  • 366 E. 5th North St
  • Summerville, SC 29483
  • Phone 843-900-9000
  • Fax 843-871-0483
  • In-Store Pickup Hours: Monday - Saturday 10:00 AM to 8:00 PM, Sunday 10:00 AM to 6:00 PM

FFL Information

I forgot to give you my FFL information.

You can send in a copy of the FFL license to us by fax or email at: Fax 803-788-7979 Email Contact Form

Please provide your order number with a copy of your FFL. If your FFL Dealer has not sent in a copy of the FFL since the beginning of March 2014, we will need a new copy sent in to the above email or fax number.

How can I find out if you already have my FFL dealer on file?

Please consult our FFL DEALER LOCATOR, which allows you to filter for those that we have on file. If you have any questions, please use the Contact Form.

How can I find out what FFL dealers you already have on file in my area?

Please consult our FFL DEALER LOCATOR, which allows you to filter for those that we have on file. If you have any questions, please use the Contact Form.

How do I know if a firearm or magazine capacity is compliant in my state?

Every state has different laws and regulations on different firearms and magazine capacity. Before placing an order for a firearm or magazine, please contact your local FFL dealer to ensure that the firearm or magazine you would like to order is compliant in your state. For more information, please refer to our Terms and Conditions page.

California / Maryland / Massachusetts approved handgun rosters.

California  oag.ca.gov Maryland mdsp.maryland.gov Massachusetts mass.gov If you do not know how to navigate these lists, feel free to contact us for assistance by phone or email: Phone 803-724-6950 Email Contact Form

Can you ship a pistol lower receiver to California?

Unfortunately, since the pistol lower receiver is not on the California approved handgun roster, it is not compliant in California.

Can an FFL dealer hold a package at the UPS hub?

Unfortunately, we have a flag on our UPS account that will not allow us or an FFL dealer to hold a package at the UPS hub.

I cannot locate my FFL dealer on the website FFL locator.

Select "Cannot locate my FFL dealer" from the bottom of the list. Once your order has been completed, contact us by phone or email to provide us with the updated FFL information. Please reference your name and order number when providing us with your updated FFL dealer.

Phone 803-724-6950 Email Contact Form Please note that the FFL dealers listed on our FFL locator comprise a separate website database provided for customer convenience only, but it does not necessarily reflect what FFL dealers are currently on file at PSA.

How can I have my FFL dealer added to the website FFL locator?

You can send a copy of the FFL license to our Compliance Department by fax or email at: Fax 803-788-7979 Email Contact Form Please inform us in the fax or email, that you would like to have the FFL dealer added to the website list.

Returns

What is the return policy for PSA retail stores?

Retail Store Return Policy

What do I do with a firearm that is not functioning correctly?

If this firearm is not manufactured by Palmetto State Armory, only the manufacturer of the firearm will be able to assist you with any issues pertaining to the firearm.

If the firearm is manufactured by Palmetto State Armory, we offer a 100% Unlimited Lifetime Warranty on all of our firearms and parts. We will pay for shipping to have the firearm or part sent back to us, and the return shipping to you. If you have a problem with your PSA firearm, when contacting us please describe what issues you are having, and provide pictures to help us better assist you. 

Phone 803-724-6950 Email Contact Form

What if my order was not delivered to my FFL dealer and returned to Palmetto State Armory?

Please notify us by phone or email that your package is being returned and how you would like us to proceed. You have 3 options:
  • Reship your order to the original FFL dealer. (we will have to recharge you the shipping fee)
  • Reship your order to a different FFL dealer. (we will have to recharge you the shipping fee)
  • Cancel and refund your order. (we will refund the amount you paid minus the shipping cost)
Phone 803-724-6950 Email Contact Form

Gift Cards

Why is my gift card not working?

Be sure that you remove the spaces in the Gift Card number when entering the number online. If you still experience issues please contact our Customer Service Department: Phone 803-724-6950 Email Contact Form

Account

Why can't I reset my password?

If you do not receive the email to reset your password, it is possible the email was sent to your spam folder. We can reset your password via email or phone request at: Phone 803-724-6950 Email Contact Form Please provide your name and the email address that was used to create your account. In the message box of the contact form, please enter “Need Password Reset”.

Product Inventory Availability

Do you have a system that will notify me when this item comes back in stock?

Yes, to be alerted to back in stock products simply click the "NOTIFY WHEN BACK IN STOCK" button on the out of stock product page. Enter your email address and click submit. When the product becomes available we will send you a notification

Can I order an out of stock item, and you send it once it comes in? (Back Ordering)

No, out of stock items cannot be ordered/back ordered.

FOID/FID Information

Where do I send my Illinois FOID/New Jersey FID/ Connecticut Pistol Permit Card Information?

You can send that information to us by email at Contact Form. We will keep this information on file for future purchases. Please include your order number with the email.

­­­.308 Receiver Compatibility

What parts can I use to build my .308 lower/upper receiver?

We can only guarantee that our lower and upper receivers will be compatible with our .308 parts and build kits.