Return Policies


A. Firearms, Ammunition, and Clothing:
All sales of firearms, loaded ammunition and clothing are FINAL, and returns are NOT ACCEPTED. 
Once a firearm is transferred to a customer's name, Palmetto State Armory will not accept a return or exchange under any circumstance. 
If a defect is discovered by the customer after shipment and transfer of ownership, the customer must contact the firearm manufacturer directly for replacement or repair.

B. All Other Purchases:  
If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to Palmetto State Armory  WITHIN 30 DAYS of the date of receipt of delivery of the purchased item. 
If a defect in a SCOPE is discovered by the customer, the customer must contact the manufacturer directly for replacement or repair.

All returns  MUST INCLUDE a completed Return Merchandise Form with the returned item in order for Palmetto State Armory to process the request, issue a refund, or replace the item. 
The Customer MUST call Customer Service to obtain an RMA number BEFORE returning any item. 
REMINDER: All sales of firearms, loaded ammunition and clothing are FINAL, and returns are NOT ACCEPTED. No exceptions.

(Please click here to download and print a Return Merchandise Form).

All returned items must be in the same condition as when they were shipped by Palmetto State Armory and  must be returned in original packaging
The customer will be assessed a  re-stocking fee up to 25% of the product sales price if the items 
are not returned in resalable condition, as determined in the discretion of Palmetto State Armory.

If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, Palmetto State Armory  will NOT process a refund or replacement for the item(s) and the package will be returned to the customer.

*Note: Please note that customers who send in upper receivers for  repair must also print and include a completed copy of the Return Merchandise Form.

C. Repairs:
  1. Please use the following link to our repair section: Help Center
  2. On this help center form, please fill out the following:
    1. Name.
    2. Email Address.
    3. Phone Number.
    4. Next, if you need an RMA to return an item for repair or to request the status of your repair, select the option from the drop down menu.
    5. In the box provided, please leave us a detailed description of your problem, including order number, and a sku number, if you have it.
    6. You can then upload any further documentation (i.e., pictures, copy of order) you want.
    7. Check the captcha box.
    8. Please then submit your message.
  3. We will then reply to this email with an RMA or updated information on your repair.