I was a big fan of PSA until we had to use their " lifetime warranty " 74 didn’t get 20 rounds through it and mailed it back, they’ve had it for 5 months and can’t get any info on it, no phone calls no response to emails no response to Facebook messages. I think they scammed my boy. Sad thing is he has A LOT of PSA stuff and now regrets it due to their so called warranty.
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Maybe @Joshlovesguns or @Josiah_PSA can help you with that.
We are both trying to figure out what is going on with the AK-74 repairs already. As soon as I get an update I can put out, I will.
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They’ve had mine mine for a little over 4 months, which sucks balls but you should be able to contact them pretty easily. I contact them all the time through their website or phone number. they just always tell me that they’re waiting on parts. I also messaged Josh_PSA about this and he said he would look in to it. So thats cool of him to do that.
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He looked into my sons 2 months ago and got back to me saying they just got parts and would be working on it that week? I’m just disgusted with them, I always touted them and told friends how great they were and with a lifetime warranty! Than this, kinda makes me feel like I mislead them.
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That sucks man. Those parts must have just been for GaranThumb.
This thread has creeped from dpms anvil to psak74 issues
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Yeah kinda makes me wonder, I realize that the issues are wide spread with this particular model but when the first issues arose they should have corrected them instead of flooding the market, now they are overwhelmed with warranty issues. It’s to the point that with lack of customer service, not being able to have any interaction that has any truth or substance to it, it is almost like $1100 just thrown to the wind. I know my son has always been happy with their products and has pur hated A LOT of there stuff, now he is concerned if any other problems come up seeing how their " lifetime warranty " really works.
Guys, I assure you that PSA is hearing your complaints. @sean.psa @Joshlovesguns and @Josiah_PSA are all aware. If you have specifics, please feel free to IM them.
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I try to be honest and clear with everyone, and I would appreciate the same. I did tell you we were waiting on parts. However I also specifically stated that I did not know when they would be here.
I am not part of the repair process, or our customer service department anymore. My history with these departments and knowing people in them allow me to try and help people here in the forums when they have had issues with getting the answers elsewhere, or even if they didn’t go through the proper channels. I will continue to do so, and I am. As nice as it would be for me to walk down the hall and get all the answers I need, its not that simple. We are a fairly large company who spans multiple buildings across the state. We are trying to get answers from the people in charge of these departments and projects and promise that we will put out any information as soon as we can.
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I really appreciate your reply, I apologize if I came off harsh. I may have mixed up a conversation on timeliness with another gentleman that got at me with a message. I am frustrated though, I hope you understand. To buy a rifle for $1100 an not get to put 20 rounds through it only to have to send it back to a company that boasts lifetime warranty and once they get it, I get automated emails with the same email that was originally sent message " your item was received and is currently being diagnosed and repaired. I would at least like someone to give me updates, communication, maybe an ETA? I understand this isn’t the only problem 74 but for $1100 you would expect to be upset. Again I apologize but I am very frustrated with the customer service that PSA brings to the table, We have been very loyal customers and everything thing else has been a great product, I was assuming that your customer service would be much different considering the pride it seems PSA has with its motto. Thanks again for your time, I am hoping that he will get his 74 back and we won’t have to deal with this again. Have a nice evening
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I completely understand the frustration and appreciate the apology. I know it can get confusing dealing with multiple people. I’m still trying to see what I can figure out about the 74 issues. And I promise I’ll update everyone as soon as I have anything to report.
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I would greatly appreciate it, thank you for taking interest in making customer’s feel valued and not wrote off. Be safe and thanks again.
Here is the update I have been told. It was put out on another thread, But I wanted to make sure it was known for people following this one as well.
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