I placed a PSA order years ago and never realized it automatically created an account at checkout. Now I’m looking to delete that account and this forum account so as to ensure my order history & sensitive order information cannot be accessed by anyone with the login (I understand order history itself seems to be permanently saved, but is nominally accessible only with possession of relevant order details, i.e. order number, etc.).
Called to no avail. Can’t find an answer on the website’s support section. Just saw an outdated message to reach out to support under “Website Issues/Comments” for this kind of an inquiry, and saw that that option was removed from “Contact Us”.
Can someone please help me out with this? I never intended to create these accounts, but now it seems I’m stuck with them, and even if I just change the email address to one I don’t own, I’m jeopardizing the order history’s accessibility to anyone with such an email address.
Perhaps @sean.psa can point you in the right direction.
Any help will be greatly appreciated…this website should have this capability built-in though, it’s shocking that there appears to be no way to request account deletion as part of a typical ToS agreement. A user’s right to digital privacy by way of frontend account closure is pretty standard in 2023.
Except with FFL items you are dealing with federal law. Its not the same as wanting to close your Target account.
I’m sorry, respectfully stated that insinuation is irrelevant here; no federal law governs or treats firearm-related stores’ “customer accounts” any differently than any other business.
Any FFL or manufacturer already not only keeps the hard-bound (or digital these days anyways) records of the firearms produced, and even so my order history permanently exists here on PSA’s website. That’s fine, a manufacturer or dealer is entitled to that. I’m making reference here to specifically the frontend-facing accounts with user-designated logins.
Folks can place orders on PSA’s website containing FFL items without creating an account, and remain a “guest”. Why I was duped into making one when I didn’t have to is therefore an action that should be able to be undone or reversed with simple account deletion. That’s right to privacy, that I don’t want anyone with just my email and potentially password to gain leverage to my sensitive FFL orders. They should have to have the order number and order-associated information, like billing ZIP, to digitally lookup my PSA order on PSA’s website, which has already long since been the case.
Even as a guest many places retain your info, and cookies stored on your own computer/phone interact with the website to help verify things. Not sure the exact way PSA does it, just know that is a standard web based POS format.
Understood, retention of information, be it order history or browsing history via browser-placed cookies is not a problem. Like I stated previously, I already know quite well that my order information is not only indefinitely retained, but is rather publicly visible from PSA’s general website, provided the order-relevant information (i.e., order number, etc.).
We’re talking here about user accounts on a web server accessible from the website’s frontend, intended for use by the general public. I should have an easy way to delete the account, be it a programmatic function under my account login’s settings page, or by reaching out to customer service.
The fact that neither exists here and that even posting on a forum does not elicit a response by a PSA representative is ridiculous, and frankly exasperating.
It would be nice to have the two step verification with a text or email code to sign in to your account on the PSA Ordering web site vs the forum. Just a suggestion, but I am aware PSA employees do not monitor this forum unless they are specifically requested to do so by the moderators. Thanks GG and Gamecock dude. Don’t know if this word will be flagged but Go Cocks.