Anyone else get this error when trying to order?

General Discussion
1

Whenever I try to order on PSA’s website I get an error ‘Payment authorization rejection from the processor’ but my credit/debit card companies say they aren’t rejecting it. Anyone else get this?

Happened two weeks ago, sent a screenshot into PSA but no response. Happened again today with two different cards (they work fine on other sites). PSA system said I’d get a call back in about 20 minutes but never did.

I know this isn’t technical support haha, just wondering if anyone else has experienced this and if they found a work around?

2

Are the transactions even authorizing at the card’s home bank, or are they saying they don’t even see it?

Are the transactions you’re attempting below the card’s daily limit for point of sale transactions?

3

They don’t even see it on their end. No daily limit issues either.

4

Please PM me a screenshot of what you are seeing. I would like to help you.

5

Is the card saved in the ordering system or are you manually typing it?

If it is saved and has expired since the last time you placed an order, the old exp date and CVV number can cause a transaction to not make it to the bank for authorization.

6

PM’d you Josiah.

Super- typing in manually, not saved. Good thought though.

7

Big thanks to Josiah_PSA for helping me resolve my issue.

For anyone else that runs into this, the issue was I apparently used two email addresses and the same card info and it flagged it as possible fraud. So remember which email you use on the PSA website lol.

8

Thanks for updating us with the resolution

9

I’ve got the same issue. I’ve tried three different cards and two computers. Email address is the same. Message is ‘Payment authorization rejection from the processor’

10

Please PM me your name and e-mail address. I can look into it further.

11

Edit by PSA to protect your info. PM Sent.

13

I got this message and the only way I found around it was to change my shipping address. Apparently they blocked mine even though I have only ordered from them once.

14

If you PM me the address you were trying to ship to along with your order number, I can find out the reason it was giving you trouble.

15

I opened a dispute. Not sure how to send you a PM

16

I just sent you a PM. Thank you.

17

I have the same issue. Can someone please give me an instruction to solve it?

18

The issue for me was I apparently used two email addresses and the same card info and it flagged it as possible fraud. Maybe you’ve placed an order on that card before. Try using a different card that you haven’t used on PSA’s website or see if you can remember what email address you first used on PSA’s website with the card you are using. Good luck.

19

Hello
I have had the same problem, regardless of browser, cc, guest checkout etc.

20

I am also experiencing this issue. Pls help

21

PM sent.