Hi all,
Has anyone recently had a rifle sent in to PSA for repair? I was wondering what kind of turnaround time people have experienced. They received my rifle a month ago, but I haven’t received any update since then, and over the phone customer service said they did not know if it was being worked on yet or not.
Thank you.
Unfortunately CS is not here on the forums.
@Anthony_PSA or @Josiah_PSA might be able to help, but depending on the repair it may take a while.
@btm10 Please PM myself and @Josiah_PSA your name and order number and we will see what we can dig up for you.
Thank you.
Hi Anthony,
Thank you for the quick response. I am getting an error that I cannot send a personal message to you or Josiah. Do you know why that might be?
New user…i got you.
New user and first time PSA customer… I appreciate the help - thanks again.
Welcome. What mags were you using?
Tried it with pmags and hex mags.
Mags fit and release from the lower just fine if the upper is removed, but, there is also nothing noticeable that contacts the magazine if I press the end of the magazine in to just the upper. It seems like it has something to do with how the upper and lower are interfacing. Either an uneven surface on the top of the lower/ bottom of the upper, or, something machined off center forcing the magazine to go in at a slight angle and press against the inside wall of one side of the receiver. This is a photo looking up in to the mag well.
556 or 308? Also, 30 rnd pmags or shorter?
556, 30 rd mags.
Gotcha. Hopefully you get it resolved and back soon.
Same here. Thanks again for the help.
Hi All,
Sent my ARV 9 in for repairs back in Feb they sent it back quickly however the repairs were not completed (same issues double feed, bolt not staying locked to the rear). I sent it back and it was received Apr 12th and customer service emailed last week they were waiting for parts. Is this normal turnaround time?
Thanks
Rich
Turnaround time all depends on the repair.
OK Thanks
Rich
I sent my rifle in on June 9th I’ve emailed them and I’m still waiting and it’s July 11th…. I’m not too happy l……
They received mine also June 15th. I never got an update that they even got it though, I had to message them to find out. It’s July 13th now. My issue was the trigger reset and could only fire once before having to push the trigger forward to manually reset it to shoot again. Not sure how complicated that is or how long it would take to fix, I’m assuming most the wait time comes from people ahead of me. 1 month isn’t bad but just hoping it doesn’t turn in to 3+
Sent mine around the 3rd week of October 2022 and Im still waiting. I received an email 10Nov22 saying the repairs are completed and “In a few days you should receive your tracking number in another email once qc is done” yet Ive heard nothing.
Can you tell me what they fixed? I have the same problem with my AK103
