Notifications concerning return/repair items

Is it common when returning a part for repair/replacement to not receive any notice that PSA did indeed receive the item?
It just kind of feels like I’m hanging out here.
I’ve never had to return anything before


I received confirmation from customer service, via email. Couldn’t hurt to ck your spam folder.

John,
Thank you for your prompt response. No rush, I just wanted to make sure it got there.
I know diagnosis takes as long as it takes.
You guys are the best I’ve found!

Phil Griffith

Butler Twp. PD (Ret.)
WM Huber Heights Lodge 777
PM Vandalia Lodge 742

I dont think that he is John, he is just showing a screenshot from his own return/repair.