With a SKU that ends with 00BK, your problem lies with Fiocchi.
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What you listed above is not a SKU, it’s the model number.
The SKU is going to be 12 numbers.
I think you are confusing a SKU with a UPC code which is always 12 digits while a SKU can vary in length.
It appears to me that your issue is with Fiocchi and not with PSA.
Understandably you want PSA to rectify the situation you are in.
I’m in no way affiliated with PSA so therefore, not speaking on their behalf.
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Thank you for those screenshots, every little bit of evidence of something being off helps.
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