I bought two Daggers. Both pistol barrels have ripple tooling marks. Very disappointed in barrel quality. Reached out to PSA, have not heard back if they will replace barrels.
Anyone have same issues? With barrel land and groove issues?
Can you post some pics? PSA stands by their products, they will fix it if needed.
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Pictures were posted in another thread already. I reached out to our customer service department to try and get them to look at the email. They just haven’t gotten to it yet in the queue of emails.
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I’ve called customer service on Jan. 17. about barrel rifling problem. (about 200 rounds fired) I was asked to email photos which I did. I was told by customer service to put a gun without magazine in a box and send to PSA. Same day I was informed by email that I’ll get another email with a shipping label within 5-7 days. (what a joke). On January 21 I’ve received another email from PSA with a message that “UPS label was created”. (I guess PSA wants to buy some time by sending labels by UPS) …As of today Jan 24 UPS message was no updated. 7 days later and I still do not have a shipping label . This was not my first purchase from PSA but for sure the last one.
UPS is having major issues. Jamin, the owner of PSA said they are doing a tremendous amount of orders and UPS can’t provide them enough tractor trailers to pick everything up. Perhaps @Josiah_PSA (if he is back from SHOT) can help you.
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E-mail the founder of PSA Jamin McCallum at jamin@palmettostatearmory.com. He will mail you a free replacement barrel immediately. You don’t need to return your Dagger pistol or barrel.
ETA: Include your order number.
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@WickedBeerNut is correct. This is what he put out on the PSA handgun Facebook page to help people with correcting this issue.
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I ordered one of the complete Dagger slides with the threaded barrel and standard sights on Christmas Eve, and it shipped on January 12th. When it showed up at my house a couple of days later, I took it apart to check things out and clean it all before trying it out. When I ran a patch down the bore I could feel it getting harder and easier to push it through. Then when I looked down the bore with a light, it looked almost like it was corrugated. I called Customer Service and waited around and hour and a half to talk to someone. The Rep requested pics and I immediately shared them with him. He said that he could see the issue and put me on hold while he discussed the issue with someone else. Ok- no problem so far. When he came back on line he said that they wanted me to ship the whole assembly back and they would “repair” it and return it to me. He sent me a return form and label etc. and I went as far as packaging it up and taping it shut when I decided that it was stupid. After a week or so I called back and talked to the same Rep- told him that I didn’t see any need to send the whole thing back and I was just going to send the barrel if that was alright. He said that was fine and I shipped it back the next day (the 25th) and UPS tracking says that it was delivered today. No updates from PSA yet of course, but the real reason that I wrote all of this was to vent a little- after reading that they had known about these barrels for a while I don’t appreciate them wanting me to jump through their hoops and send my whole slide assembly back for them to “repair” the barrel. Yeah- I thought that was BS when I first heard it. I’m going to include one of the pics that I sent to them during that first phone call. Hoping they’ll get this straightened out soon.
I’ve yet to hear of anyone who E-mailed Jamin McCallum being denied a free replacement barrel.
That’s definitely what I should have done already! At this point I guess that I should just wait a couple of days, but it seems to me like this could and should have been handled by PSA in a much different way. I don’t have any problem with sending them back the junk barrel or anything, except for having to find a place to drop off a UPS package for return shipping here in backwoods “Bugtussle” Kentucky. Not giving me much of an inclination to order from them in the future.
Given the volume of business they do, the barrel issue is very small. However, it can seem rather big when only a few folks report it. PSA will make it right for you.
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Don’t return your barrel! E-mail Jamin. He normally replies in a matter of minutes!
You’re right of course GuitarGuy, a $50 barrel is probably pretty low on their list of concerns. On the flip side of that though, a $50 item that they already knew there were problems with is something pretty crappy to drag a customer around the block over. I was reading the earlier posts about others reporting the same problem weeks ago just yanked my chain into griping about my situation on here. Thanks for replying.
You should definitely read up on the other threads including on Glock Talk and the PSA Dagger Facebook group.
@Mariachi132 and I were both guinea pigs in trying to get our barrels replaced. We had to send our guns back…
But yes Jamin the ceo guy said he will send out barrels free of charge once you send pics. They finally realized it was a much larger issue after we started the reports. Unfortunately, I was a day too soon sending my gun back before Jamin stepped up to take care of it directly and bypassing Customer Service. Now waiting for my gun to get back…
Mariachi just got his back finally I believe after over 30 days.
Wow! Thanks for that info! Glock Talk was one heck of a rabbit hole. Hope that you get your pistol back soon! I’ll send the Jamin guy an email to try and get my problem taken care of- at least they only have my barrel.
Good luck, and thanks again!
I didn’t mean low on concern, I meant out of the thousands they have sold the barrel issue is not as big as it seems. I don’t have exact numbers but it isn’t a big percentage of folks with bad barrels.
You’re right then GuitarGuy! I’m sorry that I took your post wrong. It sounds like the bad barrels aren’t that common, but I stand by my opinion that their response to the issue has been somewhat of a mess that should have been handled in a much more responsive manner. The CEO having to step in and tell affected customers to email him directly with pics and he will take care of it doesn’t seem like he has a very well managed chain of responsible employees. I know that they have growing pains and all, but to me this doesn’t bode well for the company.
It’s fine. All companies have issues occasionally. PSA has been hit hard by covid lately. Combine that with the thousands of web orders every day and the demand for their products and unfortunately some things slip through that shouldn’t. It isn’t an issue of QC, just a small crack that every company experiences over time. Ammo companies see it often with bad batches, other firearm companies also see it with barrels and parts. Unfortunately the voice that is the loudest is the one with the bad part, rather than the thousands of happy customers.
He stepped in as an act of assurance to the customers. Most PSA enthusiasts are very familiar with Jamin and know that he likes to be involved so he knows what is happening and what the customers want/feel. It was a quick way to let people know that we were taking the issue seriously. This is also why Jamin has been very active on keeping the FB community updated on what we are doing with the barrels. We stopped all production for dagger components for over a week to inspect each barrel. If it arrived yesterday, you should hopefully be receiving the replacement soon.
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Very Impressed with PSA’s response on this. Jamin Emailed me back almost immediately asking for new barrels to ship to me. Love my Daggers and while I wish I could shoot them this weekend, looking forward to the new barrels. Does anyone have an idea of when they will be shipping out?
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