Firstly don’t freak out, read the rest of this post and follow the correct course of action. This error is normally resolved in a couples day if not sooner, but we do need your help to get it fixed. If you are an existing member with messaging privileges please PM @Anthony_PSA the following:
Name-
Email-
Address-
Description of where error occurs-
DO NOT, I repeat, DO NOT post that information on this thread, only PM it to a PSA rep. Now if you do not have the ability to PM us please leave a comment below simply saying you are having this issue and need help resolving it. We will then PM you and get the ball rolling. For most of the issues related to this message we can get you taken care of here. That being said there are a couple that will require you to contact customer service. If that’s the case follow THIS LINK and they will assist you.
Now you may be asking why am I getting this??? Well it could be
Your FFL info is wrong or out of date
Your billing and shipping info may not match
Your account may have been flagged for potential fraud
You have made a charge back or disputed a charge on an order from us (CONTACT CS)
You are using a VPN
You are attempting to purchase a restricted item for your location
OTHER
Now these are some of the more popular issues we see with this error, that being said there are a lot of OTHER reasons this can happen. Regardless of why, if you see this message just leave a response down below and either @Anthony_PSA or another PSA rep will be able to help.
@Anthony_PSA@Josiah_PSA - see no way to PM, after much effort, found messages area in profile, sent msgs says to click the avatar and ‘mail’ symbol… no mail symbol that i can find… point being, i did read the message above ha, but am posting here as i cant find pm option. (sure it’s obvious, but im missing it)
i have the same payment error… first time the error came up, was the morning after another purchase - same card, same address, same comp, etc, but this time i had a complete lower, where the previous order didnt require ffl.
tried so many things, everything on the forums and much more… your system is gooood… a touch too good, even a little emotionally volatile, some might say… not me, i wouldnt
any help would be greatly appreciated so i can get this lower ordered to match up with the upper and others ordered 2 days prior. Thank u
I’m having the same ordering issues and also can’t find a way to PM anyone directly… I chose to reply to this message in hopes of talking to someone about this. I did call customer service today and was told that I should hear from someone via email, but I haven’t heard anything. I’m trying to buy a rifle, but quickly running out of patience… Please help!
Thanks,
Jason
Same here and I don’t see the message button @Anthony_PSA@Josiah_PSA when I go to try and send a PM directly to you. I had an issue and my uncle was having the same issue. Please PM if you can as we have everything on order an being processed but one major part missing.
Talked with customer service today and all they said was they know its an issue and keep trying back to complete the purchase. Not really the answer I was hoping for. Would like to get this resolved so I can get my order done and my uncle’s as well.
So a little update. I created a new account with a new email and successfully ordered ammo, however the site said it failed, but my credit card was charged and I got an order number with the confirmation from PSA. But when I go into my new account to look for the order status, it doesn’t show up. So I logged out and back into my original account and there’s the order I just placed on the new account.
So I tried once again to try and order the lower receiver to go with the upper and other parts that are a few days out from arriving and low and behold, it failed to process again. So my conclusion is that it has nothing to do with my card or my account. It’s failing solely on serialized items that need to go to an FFL. If I can’t get this fixed early this week for myself. (And my uncle as we both ordered separately the same packages.) I’m guessing we will have to return everything that was ordered and just buy from another site or locally. I did try customer service last week and they told me it’s a known problem and to just keep trying to make the purchase. That’s not a way to handle customers. I’ve run into issues getting refunds from sites in the past, but never have I ever had an issue with trying to give someone money.
Was looking forward to the new AR and so was my uncle but at this point, not sure what to do at this point.
Thank you sir! Also I’ll need to work with you to get my uncle squared away too. He’s not to up to speed on computers so he was with me when we tried to order his. I appreciate it.
@Anthony_PSA - The first order was cancelled by PSA. It may have been due to using a VPN. I tried ordering again today and the card was rejected. I could use some help. Thanks!
Also having this issue, i ordered a lower & got an order confirmation then an email saying it was processed. Checked this morning says order was canceled. But bank shows it posted. Went to purchase a different lower & same error. Purchase didnt go through.