I have noticed I need more posts to be able to post, but my issue is with not being able to order anything for MONTHS. I was flagged for fraud, resolved it (it was my bank), and then have not been able to place a new order since. This was in July.
Thank you. I’ve called them a few times and was told it was the website. Is there anything specific I need to tell them? It says “payment authorization rejection from processor” every time I attempt to order.
Ask for it to be transfered to the compliance or finance dept. The problem is the processor that goes as the middle guy between PSA’s bank and yours.
On another note, if you have ever done a chargeback CS has to clear that also…its more of a “you’re fired as a customer” issue. PSA always resolves issues but when customers make knee jerk reactions it becomes a larger issue and the company loses all the way around. Lots of fraud happens with chargebacks.
Maybe…i say maybe because subs need more backpressure to work. Subs dont have the umpph behind them (which is why they stay subsonic. You may find an adj gas block, even fully open, doesnt cycle the bolt.
The easy solution is a suppressor. Otherwise it could be an adj gas block, or lighter buffer, or lighter spring, or all the above.
People need to be aware… before making a purchase that the fulfillment time at Palmetto State, just to slap a label on a box is enough for me to not buy a PSA product again. 3 - 7 days is exceptionally sad. Come on people, you can and should strive to do better. Everyone from Bereli, TruShot and many others have their fulfillment process tight… as in items go out in less than 2 business days.
Once a lable is created its out of PSA’s hands. UPS around here is notoriously slow, and unfortunately they are the only carrier with a hub. PSA delivers 7 tractor trailers a day to them, and sometimes those sit on the UPS lot until UPS scans everything in.
Thank you… I appreciate that insight but when I called and spoke to a customer service rep… I’m not gonna say she was rude but she certainly was not friendly. She flat out told me, the item I ordered is being processed and when I asked specific questions, her answer was that it had not had a shipping label put on it. Perhaps there is a disconnect between your fulfillment and customer service process. I’m not trying to split hairs on this because the point is, while the success at PSA is amazing to see, your fulfillment process could use improvement. Had I known it was going to take this long I would have chosen other faster options. So for now I’ll wait to get my item, enjoy it and take my future business else-where. No resentment or frustration, only knowledge of how slow things are at PSA.