Phone Support

Web Sales Questions: 1.803.788.9095
FFL Inquiries/Transfers: 1.803.240.2347

Address:   200 Business Park Blvd, Columbia, SC 29203
Fax:   1.803.788.5756

Warranty or Repair - Palmetto State Armory does not do warranty or repair defective items not manufactured by Palmetto State Armory. Please contact the manufacturer of your item for repair or exchange.  For warranty and repair issues manufactured by Palmetto State Armory please e-mail us at info@palmettostatearmory.com  
 
Return Policy – Returns are not accepted on firearms or loaded ammunition.  If you have received an item that you did not order please contact us at info@palmettostatearmory.com
 
Order Cancellation - All requests for order cancellation must be submitted via e-mail. A 10% processing fee will be charged to all orders cancelled after payment has been processed. Payment is processed immediately upon receipt of your order payment. This charge represents the costs we incur to reprocess your transaction and to unpack and restock your order items by our sales and warehouse staff.

Amending Orders: No amendments to orders can take place once an order is placed.  The only way to amend an order is to cancel the order (which incurs a 10% processing fee) and a new order can be placed.

Shipping Times - All orders for ammunition and accessories typically take 1-3 business days to ship.  Orders for uppers are built specially for each customer please allow up to 15 business days for upper orders to ship.  Firearms orders typically ship 1-2 business days after we have received a copy of the correct FFL.

Shipping Costs- For shipping costs please add the item(s) to your cart insert your state and zip code then click get ‘’GET A QUOTE’’.

Order Tracking- To track your order, log in, click on “My Account”, click on “View Order” on the right hand side of the screen, click “Shipments”, and then click on the tracking number.  If the tracking number has not been added to your order then UPS or USPS has not picked up your order.  Tracking information will be updated at the end of the business day after your order has been picked up by the carrier.

 
Insurance - Palmetto State Armory is not responsible for lost, stolen, or missing packages that are a result of the shipping process. Insurance is not included in our regular shipping cost. If you would like to insure your package, please follow the instructions during checkout.
 
Magazines - We abide by all state, federal and local laws regarding magazines. If you are law enforcement in CA, MD, MA, NJ, MD or NY, you must call your order in.

Ammunition Ordering Restrictions:

1. You agree and accept all policies described in our Terms of Use.
2. You are at least 21 years of age (for handgun ammunition) or 18 years of age (for rifle ammunition).
3. By purchasing ammunition, you are not violating any local, state, or federal laws.
4. You have not been convicted of any felony, a misdemeanor of domestic abuse, and you are not chemically dependant.
5. You have no legal restraint that would prohibit you from possessing, ordering, owning, or transferring ammunition.
6. You have never been committed to any mental institution, or been adjudicated as mentally defective.
7. You will not sell ammunition to any minor.
8. You do not live in a state, city, or county that prohibits you from owning, purchasing, or transferring ammunition. The following is a list of areas where we will not ship ammunition to. This is not a comprehensive list, but is meant as a guide. It is in no way meant to include all laws and restrictions across the United States. Please contact the authorities in your area for any possible restrictions. If you do live in a restricted area, your order will be canceled.

California: The cities of Los Angeles, Oakland, Sacramento and San Francisco.

Hawaii: No sales.

Illinois: The city of Chicago. All Illinois residents must fax us a copy of their FOID card in addition to their State ID.

Massachusetts: No sales

Maryland: City of Annapolis and Montgomery County

New York: City of New York, or its five Burroughs

Washington DC: No sales.

New Jersey: When ordering ammunition commonly used in a handgun/to be used in a handgun, we need a copy of your Firearms ID.