Terms and Conditions

Contact Information:
 
We are experiencing an extremely high volume of calls to customer service.  
If you receive a recorded message or busy signal please be patient with us as we are working to resolve this issue and accommodate all of our wonderful customers.

Customer Service: compliments-concerns-complaints
Website: 1-803-724-6950  or email: info@palmettostatearmory.com
Hours: Monday through Friday, 8am - 7pm EST

Order volume is at never before seen levels. We are working as fast as we can to process your orders. Please allow up to 5 business days for your order to ship.

FFL Inquiries/Transfers: 803-724-6932 or email:   or Fax: 803-788-7979

Please allow up to 15 business days for your firearms order to ship.

Firearms Training Division/CWP Classes/Events: 1.803.394.3545 or email:


Become a Palmetto State Armory Dealer: email:

Address:  200 Business Park Blvd, Columbia, SC 29203
Fax:         1.803.788.5756


Purchasing/Cancellations/Returns

Purchasing Protocol:  All payments are processed immediately upon placement of order.  It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting or using a firearm in the locality in which the customer resides. .

Order Cancellation Policy:  Orders placed with Palmetto State Armory may be cancelled by the customer prior to the item having shipped.  All cancellation requests must be made through the Customer Service Department, reachable by phone at (803) 788-9095, during customer service hours of 9:00 A.M - 6:00 P.M Eastern Standard Time, Monday through Friday.  If the item/package has shipped, the order may not be cancelled and the customer must follow all rules applicable to returns.  Please note that the return of the item/package will be made at the customer's expense.  Any order that was previously cancelled by the customer may not be reversed.  All cancellations are final.

Return Policies:

A. Firearms, Ammunition, and Clothing:
All sales of firearms, loaded ammunition and clothing are FINAL, and returns are NOT ACCEPTED.  Once a firearm is transferred to a customer's name, Palmetto State Armory will not accept a return or exchange under any circumstance.  If a defect is discovered by the customer after shipment and transfer of ownership, the customer must contact the firearm manufacturer directly for replacement or repair.

B. All Other Purchases:
Return shipping is solely the responsibility of the customer.  If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to Palmetto State Armory WITHIN 30 DAYS of the date of receipt of delivery of the purchased item.  All returns MUST INCLUDE a completed Return Merchandise Form in the package with the returned item in order for Palmetto State Armory to process the request and issue a refund or replace the item. 
(Please click here to download and print a Return Merchandise Form).  All returned items must be in the same condition as when they were shipped by Palmetto State Armory and must be returned in original packaging.  The customer will be assessed a re-stocking fee of 25% of the product sales price if the items are not returned in resalable condition, as determined in the discretion of Palmetto State Armory.  If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, Palmetto State Armory will NOT process a refund or replacement for the item(s) and the package will be returned to the customer.

*Note:  Please note that customers who send in upper receivers for repair must also print and include a completed copy of the Return Merchandise Form. 

Amending Orders– No amendments to orders can take place once an order is placed.  The only way to amend an order is to cancel the order and a new order can be placed.

Shipping Times–Due to the high seasonal/holiday order volume, please allow 10-15 business daysfor your firearm to ship.
Our PSA rifles are built from the ground up. Please allow at least 3-4 weeksfor delivery. Shipping times will vary during the holidays.

Order volume is at never before seen levels. We are working as fast as we can to process your orders. Please allow up to 5 business days for your order to ship.

Shipping Costs– For shipping costs please add the item(s) to your cart, enter your state and zip code then click ‘‘GET A QUOTE’’.

Website Terms– We do our best to accurately describe the items we sell, but errors do occur.  Prices are subject to change at any time.  Palmetto State Armory reserves the right to edit, change or clarify descriptions at any time to correct errors in product listings.  Please be aware that items that are incorrectly listed and subsequently ordered may be cancelled at our discretion.  In the event of a conflict in the description of an item we reserve the right to remove the conflicting information once notified.  We make no warranty on the accuracy of a product listing when a conflict in the product information is present.  Photos shown are not of the actual item being shipped, and may show options not included in the item being sold.  Photos are provided for general identification purposes only and may show optional or additional pieces for illustration purposes that are not included, please refer to the product description for details.  PSA is not responsible for website performance in any particular browser or the inability for a user to use the website due to, but not limited to, internet connection issues, outages, coding issues, or compatibility.

Order Tracking– To track your order, log in, click on “My Account”, click on “View Order” on the right hand side of the screen, click “Shipments”, and then click on the tracking number.  If the tracking number has not been added to your order then UPS or USPS has not picked up your order.  Tracking information will be updated at the end of the business day after your order has been picked up by the carrier.

In Store Pickup– Order pickup is available only at the warehouse location.  Orders may be picked up between 10am-5pm Monday-Friday excluding holidays. Website orders MAY NOT be picked up at the Beaufort or Fernandina Store locations. Any customer who wishes to pick up stripped lower receivers or handguns must be a current resident of South Carolina with a valid SC driver’s license or state approved ID.  Long guns may be picked up by out of state non-licensees provided they do so in person and the transaction is legal in both the transferee and transferor’s state.

Order volume is at never before seen levels. We are working as fast as we can to process your firearm orders. Please allow up to 10 business days for your firearm order to ship.

Firearm purchases – We only ship to valid FFL dealers. Please contact your local FFL receiving the firearm to verify their transfer fee and to ensure they will receive your transfer. Please follow the directions prompted to you at checkout. This will ensure speedier delivery. If you order a handgun, stockless shotgun, or stripped lower receiver, YOU MUST be a legal resident of the state in which you are ordering and be at least 21 years of age to complete the transfer through your FFL*. Long gun transfers (where legal) may be completed across state lines. Contact your local FFL dealer with any questions regarding the sale or transfer of firearms. The customer is responsible for knowing his/her state laws regarding firearm transfers. The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive. *Exceptions- Military personnel stationed in a state other than their legal residence may purchase firearms across state lines. Contact your local FFL receiving the transfer as you may have to provide proof of deployment, residence, etc.

PSA will not ship any handguns to CA that are not on the DOJ roster. This includes Single Shot Exemption conversions.

Stripped AR-15 lower receivers will NOT be shipped to the following states:

  • Connecticut
  • Maryland
  • Massachusetts

 

Complete AR-15 lower receivers will NOT be shipped to the following states:

  • Connecticut
  • Maryland
  • Massachusetts
  • New Jersey
  • New York

 

Non-Compliant AR-15 models will NOT be shipped to the following states:

  • California (PSA will not install a “bullet button” on ANY firearm from another manufacturer other than PSA.)
  • Connecticut
  • Maryland
  • Massachusetts
  • New Jersey
  • New York

 

Exceptions:

  • L.E.Os must provide both their credentials and a letterhead signed by their department's superior officer stating that the firearm will be used in the execution of the L.E.O's duties. PSA only recognizes City Police Officers,           County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.Os.
  • Not all of the states listed may have L.E.O exemptions. Please contact us BEFORE placing your order.
  • Palmetto State Armory does NOT ship directly to L.E.Os, the order must go to an FFL. Palmetto State Armory does NOT make exceptions for this policy.


Customers placing orders that do not comply with Palmetto State Armory’s firearm purchasing conditions will have their orders canceled and will be charged a 5% restocking fee.

Firearm Parts Ordering Restrictions:

Assault weapon parts - Until the new Connecticut law is clarified, no assault weapon parts will be shipped to CT.

Magazines– We abide by all state, federal and local laws regarding magazines.

Magazine Ordering Restrictions:

Effective close of business 26 September, no magazines will be shipped to Maryland with a capacity of more than 10 rounds. We will ship as many as we can up to the last truck leaving. Orders that are not shipped will be refunded. Orders placed after 1 October will be charged a 5% cancellation fee.

We abide by all state regulations regarding the sale of high capacity magazines. We DO NOT ship high capacity magazines (those greater than 10 rounds) with firearms to the states listed below. We will not replace high capacity magazines with state compliant magazines, nor do we offer refunds in place of the magazines. The responsibility for understanding state laws regarding magazine capacities is on the customer.

Customers ordering magazines that are illegal to own in their state will have their orders canceled and will be charged a 5% restocking fee.


States with applied magazine restrictions:

California - no magazines greater than 10 rounds

Colorado - no magazines greater than 15 rounds, effective July 1st, 2013

Connecticut - 10 Rounds and less with a valid permit.

Maryland - no magazines greater than 10 rounds October 1st, 2013

New Jersey - no magazines greater than 15 rounds

New York - no magazines greater than 10 rounds

Hawaii - no magazines greater than 10 rounds

Illinois - North Chicago, no rifle magazines greater than 16 rounds
               Aurora, Skokie, Chicago, Evanston no rifle magazines greater than 15 round
               Highland Park, Cook county, Homewood no rifle magazines greater than 10 rounds 

Massachusetts - no magazines greater than 10 rounds

Ohio - no magazines greater than 30 rounds

Indiana - South Bend no magazines over 15rds

Exceptions:

*L.E.Os must provide both their credentials and a letterhead signed by their department's superior officer stating that the magazine/weapon will either be used in the execution of the L.E.O's duties, or off duty. PSA only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O’s.

*PSA will not ship high capacity magazines for CA customers to a High Capacity Magazine Dealer.

*High Capacity Magazine Dealers in CA may place orders with PSA directly.


NOTES:  * Firearms orders typically ship after we have received a copy of the correct FFL.

Ammunition Ordering Restrictions:

 

Customers ordering ammunition that is illegal to own in their state will have their orders canceled and will be charged a 5% restocking fee.

1. You agree and accept all policies described in our Terms of Use.
2. You are at least 21 years of age (for handgun ammunition) or 18 years of age (for rifle ammunition).
3. By purchasing ammunition, you are not violating any local, state, or federal laws.
4. You have not been convicted of any felony, a misdemeanor of domestic abuse, and you are not chemically dependent.
5. You have no legal restraint that would prohibit you from possessing, ordering, owning, or transferring ammunition.
6. You have never been committed to any mental institution, or been adjudicated as mentally defective.
7. You will not sell ammunition to any minor.
8. You cannot have ammunition shipped to a post office box.
9. You do not live in a state, city, or county that prohibits you from owning, purchasing, or transferring ammunition. The following is a list of areas where we will not ship ammunition to. This is not a comprehensive list, but is meant as a guide. It is in no way meant to include all laws and restrictions across the United States. Please contact the authorities in your area for any possible restrictions. If you do live in a restricted area, your order will be canceled.

California: No Sales to the cities of Los Angeles, Oakland, Sacramento and San Francisco.

Connecticut: No sales without a valid permit.

Alaska: No Sales. Must be shipped to a freight forwarder.

Hawaii: No Sales. Must be shipped to a freight forwarder.

Illinois: No Sales to the city of Chicago. All other Illinois residents must email us a copy of their FOID card in addition to their State ID. Ammunition must ship to an address on one of these ID's.

Massachusetts: No Sales

Maryland: No Sales to the City of Annapolis and Montgomery County

New York: No Sales to New York City, or its five Burroughs. Starting January 1st, 2014 all ammunition must be sent to a FFL.

Washington DC: No Sales.

New Jersey: When ordering ammunition commonly used in a handgun/to be used in a handgun, email us a copy of your Firearms ID. We must ship to the address on the FID.