Terms and Conditions

*Please note that web prices & products may be different from physical store location pricing and products.
**Daily Deals are available only online.

Purchasing/Cancellations/Returns



Purchasing Protocol


All payments are processed immediately upon placement of order.
It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting or using a firearm in the locality in which the customer resides.
It is the responsibility of the customer to know and be in compliance with all applicable federal, state, local laws and limitations related to the purchase of magazines and ammunition in the locality in which the customer resides.


Order Cancellation Policy


Orders placed with Palmetto State Armory may be cancelled by the customer prior to the item having shipped.
All cancellation requests must be made through the Customer Service Department at 1-803-724-6950, Monday through Friday, 8am - 7pm EST.
You MUST provide the order # when contacting Customer Service via phone or email.
If the item/package has shipped, the order may not be cancelled and the customer must follow all rules applicable to returns.
Please note that the return of the item/package will be made at the customer's expense.
Cancelled orders may not be reversed. All cancellations are final.


Return Policies


A. Firearms, Ammunition, and Clothing:
All sales of firearms, loaded ammunition and clothing are FINAL, and returns are NOT ACCEPTED.
Once a firearm is transferred to a customer's name, Palmetto State Armory will not accept a return or exchange under any circumstance.
If a defect is discovered by the customer after shipment and transfer of ownership, the customer must contact the firearm manufacturer directly for replacement or repair.


B. All Other Purchases:
Return shipping is solely the responsibility of the customer.
If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to Palmetto State Armory WITHIN 30 DAYS of the date of receipt of delivery of the purchased item.
If a defect in a SCOPE is discovered by the customer, the customer must contact the manufacturer directly for replacement or repair.

All returns MUST INCLUDE a completed Return Merchandise Form with the returned item in order for Palmetto State Armory to process the request, issue a refund, or replace the item.
REMINDER: All sales of firearms, loaded ammunition and clothing are FINAL, and returns are NOT ACCEPTED. No exceptions.

(Please click here to download and print a Return Merchandise Form).

All returned items must be in the same condition as when they were shipped by Palmetto State Armory and must be returned in original packaging.
The customer will be assessed a re-stocking fee up to 25% of the product sales price if the items
are not returned in resalable condition, as determined in the discretion of Palmetto State Armory.

If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, Palmetto State Armory will NOT process a refund or replacement for the item(s) and the package will be returned to the customer.

*Note: Please note that customers who send in upper receivers for repair must also print and include a completed copy of the Return Merchandise Form.





Amending Orders


No amendments to orders can take place once an order is placed.

If the order has not shipped, the customer can call our Customer Service Department, at 1-803-724-6950, Monday through Friday, 8am - 7pm EST to cancel the order. The customer will then need to complete a new order.





Shipping Times


Due to the high seasonal/holiday order volume, shipping times will vary during the holidays.
Non-holiday shipping is typically 5 days for your order to ship.





Shipping Costs


For shipping costs please add the item(s) to your cart, enter your state and zip code then click ‘‘GET A QUOTE’’.





Website Terms


We do our best to accurately describe the items we sell, but errors do occur.
Palmetto State Armory reserves the right to edit, change, or clarify descriptions at any time to correct errors in product listings. In the event of inaccuracies in the description of an item, we reserve the right to remove the conflicting information once notified. We make no warranty on the accuracy of a product listing when a conflict in the product information is present. Photos are provided for general identification purposes only and may show optional or additional pieces for illustration purposes. Please refer to the product description for details.

PSA is not responsible for website performance in any particular browser or the inability for a user to use the website due to, but not limited to, internet connection issues, outages, coding issues, or compatibility.





Order Tracking


To track your order, log in, click on “My Account”, click on “View Order” on the right hand side of the screen, click “Shipments”, and then click on the tracking number.
Typically, tracking information will be updated at the end of the business day after your order has been picked up by the carrier. If the tracking number has not been added to your order, the carrier has not picked up your order.





In-Store Pickup


Order pickup is available only at our Farrow Road, Greenville, Beaufort, and Mt. Pleasant locations (See Store Locations).
The store you have selected will contact you once your order is ready for pick up.
Web orders MAY NOT be picked up at the Fernandina Store location.
Any customer who wishes to pick up stripped lower receivers or handguns must be a current resident of South Carolina with a valid SC driver’s license or state approved ID.
Long guns may be picked up by out of state non-licensees, provided they do so in person and the transaction is legal in both the transferee and transferor’s state.





P.O. Box Shipments/Restrictions


PSA abides by all Federal Regulations regarding hazardous material shipped through United States Postal Service.
A hazardous material is any article or substance designated by the U.S. Department of Transportation as being capable of posing an unreasonable risk to health, safety, or property during transportation. This includes, but is not limited to:
  • Minor Blast/Minor Projection Hazard- Ammunition
  • Oxidizing Substances- Batteries
  • Flammable Solids-Black Powder
  • Flammable and combustible liquid- Cleaners, oil, and aerosol cans
If you wish to order any hazardous material, you must provide a physical address for shipment through UPS.





Firearm Shipments


WE SHIP ONLY TO VALID FFL DEALERS.

The customer is responsible for knowing his/her state laws regarding firearm transfers.
Contact your local FFL dealer with any questions regarding the sale or transfer of firearms.
Contact your local FFL before ordering a firearm to verify their transfer fee and to ensure they will receive your transfer.
The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive.

If you order a handgun, stockless shotgun, or stripped lower receiver, YOU MUST be:
1.  A legal resident of the state in which you are ordering.
2.  21 years of age or older to complete the transfer through your FFL.
Exceptions - Military personnel stationed in a state other than their legal residence may purchase firearms across state lines.
    Contact your local FFL receiving the transfer as you may have to provide proof of deployment, residence, etc.

Please follow all directions prompted to you at checkout. This will ensure speedier delivery. Please note that the FFL selection on our website is for customer convenience only and does not necessarily mean that Palmetto State Armory has the FFL selected on file. The customer may be asked to provide the FFL information that they wish to use. If a customer wishes to change the FFL they want to use after the order has shipped, they will be additionally charged for the cost of shipping. If a FFL is not available at the time of delivery, the package will not be held at the carrier hub and will be returned to Palmetto State Armory. Additional shipping charges will apply to orders that need to be reshipped.

PSA will not ship any handguns to CA that are not on the DOJ roster. This includes Single Shot Exemption conversions.

PSA will not ship any AR-specific parts to Connecticut. All such orders will be cancelled and the customer will be charged a 5% fee.

Stripped lower receivers will NOT be shipped to the following states:
- Connecticut
- Maryland
- Massachusetts

Complete lower receivers will NOT be shipped to the following states:
- Connecticut
- Maryland
- Massachusetts
- New Jersey
- New York

Non-Compliant models will NOT be shipped to the following states:
- California (PSA will not install a “bullet button” on ANY firearm from another manufacturer other than PSA.)
- Connecticut
- Maryland
- Massachusetts
- New Jersey
- New York

Exceptions: L.E.Os must provide both their credentials and a letterhead signed by their department's superior officer stating that the firearm will be used in the execution of the L.E.O's duties. PSA only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.Os. Not all of the states listed may have L.E.O exemptions. Please contact us BEFORE placing your order. Palmetto State Armory does NOT ship directly to L.E.Os; the order must go to an FFL. Palmetto State Armory does NOT make exceptions for this policy.




Magazine Ordering Restrictions


Palmetto State Armory:
ABIDES by all state regulations regarding the sale of high capacity magazines.
DOES NOT ship high capacity magazines (those greater than 10 rounds) with firearms to the states listed below.
WILL NOT replace high capacity magazines with state compliant magazines.
DOES NOT offer refunds in place of the magazines.

It is the customer’s responsibility for understanding state laws regarding magazine capacities.

Customers ordering magazines that are illegal to own in their state will have their orders cancelled and will be charged a 5% restocking fee.

States with applied magazine restrictions:

California - no magazines greater than 10 rounds
Colorado - no magazines greater than 15 rounds, effective July 1st, 2013
Connecticut - 10 Rounds and less with a valid permit.
Hawaii - no magazines greater than 10 rounds
Illinois - North Chicago, no rifle magazines greater than 16 rounds
              Aurora, Skokie, Chicago, Evanston no rifle magazines greater than 15 rounds
              Highland Park, Cook County, Dolton, Homewood no rifle magazines greater than 10 rounds
Maryland - no magazines greater than 10 rounds October 1st, 2013
New Jersey - no magazines greater than 15 rounds
New York - no magazines greater than 10 rounds Massachusetts - no magazines greater than 10 rounds
Ohio - no magazines greater than 30 rounds

Exceptions:
L.E.Os must provide both their credentials and a letterhead signed by their department's superior officer stating that the magazine/weapon will either be used in the execution of the L.E.O's duties, or off duty. PSA only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O’s.
PSA will not ship high capacity magazines for CA customers to a High Capacity Magazine Dealer.
High Capacity Magazine Dealers in CA may place orders with PSA directly.






Ammunition Ordering Restrictions


Palmetto State Armory ABIDES by all state regulations regarding the sale of ammunition.

- You agree and accept all policies described in our Terms of Use.
- You are at least 21 years of age (for handgun ammunition) or 18 years of age (for rifle ammunition).
- By purchasing ammunition, you are not violating any local, state, or federal laws.
- You have not been convicted of any felony, a misdemeanor of domestic abuse, and you are not chemically dependent.
- You have no legal restraint that would prohibit you from possessing, ordering, owning, or transferring ammunition.
- You have never been committed to any mental institution, or been adjudicated as mentally defective.
- You will not sell ammunition to any minor.
- You cannot have ammunition shipped to a post office box.
- You do not live in a state, city, or county that prohibits you from owning, purchasing, or transferring ammunition.
- Customers who order ammunition in states prohibiting the order of ammunition will have their orders cancelled and a 5% restocking fee will be charged.


We WILL NOT ship ammunition to the following areas:

      This is not a comprehensive list, but is meant as a guide.
      It is in no way meant to include all laws and restrictions across the United States.
      Please contact the authorities in your area for any possible restrictions.
      If you do live in a restricted area, your order will be cancelled.

- California: No Sales to the cities of Los Angeles, Oakland, Sacramento and San Francisco.
- Connecticut: No sales without a valid permit.
- Alaska: No Sales. Ammunition must be shipped to a freight forwarder.
- Hawaii: No Sales. Ammunition must be shipped to a freight forwarder.
- Illinois: No Sales to the city of Chicago. All other Illinois residents must email us a copy of their FOID card in addition to their State ID.
    Ammunition must ship to an address on one of these ID's.
- Massachusetts: No Sales
- Maryland: No Sales to the City of Annapolis and Montgomery County
- New York: No Sales to New York City, or its five Burroughs. Starting January 1st, 2014 all ammunition must be sent to a FFL.
- Washington DC: No Sales.
- New Jersey: When ordering ammunition commonly used in a handgun/to be used in a handgun, email us a copy of your Firearms ID.
    We must ship to the address on the FID.

DISCLAIMER: “GLOCK” is a federally registered trademark of GLOCK, Inc. and is
one of many trademarks owned by GLOCK, Inc. or GLOCK Ges.mbH. Neither Palmetto
State Armory, nor this site are affiliated in any manner with, or otherwise endorsed by,
GLOCK, Inc. or GLOCK Ges.mbH. The use of “GLOCK” on this page is merely to
advertise the sale of GLOCK pistols, parts, or components. For genuine GLOCK, Inc.
and GLOCK Ges.mbH products and parts visit www.glock.com.