Palmetto State Armory Warranty Policy
Palmetto State Armory firearms are warranted to be free from defects in materials and craftsmanship to the initial retail purchaser for the lifetime of the firearm. Palmetto State Armory will remedy any such defect of which Palmetto State Armory is given written notice. The liability of Palmetto State Armory under this warranty shall be limited solely to the obligation to repair or replace the firearm or defect at its discretion, and to pay transportation and insurance charges for return of the firearm to owner for a rightful warranty claim. This warranty is not transferable. Modification of firearm will void this warranty. The warranty card must be legibly completed and mailed to Palmetto State Armory. This warranty does not cover normal wear or any damage resulting from careless handling, neglect, repairs and adjustments, corrosion, improper, substandard or defective ammunition. Completely fill out warranty card at time of purchase and mail it to Palmetto State Armory 2121 Old Dunbar Rd., West Columbia, SC 29172.
To initiate a Warranty claim, call Palmetto State Armory Customer Service at 803-724-6950, Monday through Friday, 9am - 6pm EST. Warranty claims need to state (in writing) the model and serial number of the firearm concerned, a description of the difficulty experienced, and include the original receipt with date of purchase. The firearm concerned should be shipped (transportation charges prepaid), to the Warranty Department, Palmetto State Armory, 2121 Old Dunbar Rd., West Columbia, SC 29172. The owner should insure firearm shipment. Palmetto State Armory will not be responsible for loss or damage in transit. Palmetto State Armory will pay shipping and insurance charges for the return of a firearm to its owner if the related claim is a proper claim for warranty work.
Under no circumstances shall Palmetto State Armory be responsible for incidental or consequential damages with respect to economic loss or injury to property, whether as a result of express or implied warranty, negligence or otherwise. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Palmetto State Armory will not be responsible for the results of careless handling, unauthorized adjustments, defective, low-quality, reloaded, or improper ammunition, corrosion, neglect, ordinary wear and tear, or unreasonable use.