I have had a Burris Fastfire III on my Ruger 22/45 for about 10 years now. My son and I were going to our firing range with it and a few more items that I needed to zero. I checked that the battery on the sight was still good before we left. The 22/45 was in a thick padded case inside my range bag. When I pulled out the 22/45 to shoot I noticed that the screen was badly cracked. I have no freaking idea how the screen got cracked with it being in a padded case.
I called Burris to get a RMA as these are supposed to have a lifetime warranty but since it was ultimately my fault at the end of the day I wasn’t optimistic that they would fix it free of charge. The CS rep asked me to send him picture of the screen and a picture of the serial number. I did and he gave me a RMA number. The CS rep said that they didn’t need a copy of my receipt as they warranty it even if I wasn’t the origional owner. I sent off my sight and in the meantime I picked up a Fastfire IV on sale. I had heard that the screen was bigger and that they had a few design changes also. I still wasn’t absolutely sure that Burris would fix my sight and if so would it be worth it financially to do so. Anyway I was really enjoying the Fastfire IV.
A few werks later I got a package in the mail. I opened the package and there was a brand new Fastfire III in the box with a note thanking me for being a Burris customer. I am not going to lie that really impressed me. CS couldn’t have been any nicer or more helpful than they were.
I had about the same type of senario with Aimpoint. When I bought my Benelli M4 it was used and had a Aimpoint T-2 on it already but it had the screw on mount and I wanted it on a QD base so I could take it off depending on what type of shooting that I was doing. When I went to mount it to the QD plate I found out that two out of the 4 screw holes were stripped out. The instructions on the T-2 clearly give you the torque specs and a caution not to overtighten as the sight’s frame is made of aluminum. I called Aimpoint and told them the story and that I wasn’t the origional purchaser but that I did have 3 other T-2 and their 6x magnifier. Aimpoint gave me a RMA to send it in. All I was asking them to do was to put Heli-coils in the mounting holes if possible. About two weeks later I had the same thing happen as I did with Burris. I opened the box and there was a brand new T-2 in the box with a note thanking me for being a Aimpoint customer.
In today’s age when you find a company like Burris and Aimpoint that have great CS and stand behind their products even if you are at fault that to me is very impressive and keeps me as a loyal customer.
