I purchased a lower parts kit on Jan. 30, 2022 and have yet to receive my order confirmation email. I might have purchased it as a guest. All I have is a screenshot and the money was already taken from my account.
first welcome to the forums and 2nd Sean or Josiah will be able to help ya out here most likely if you have an order number and can pm it to them.
What i have seen that causes this the most is an incorrectly typed email, which causes the confirmation to be sent elsewhere.
If they took your money, and if you have an order #, then no worries. Your order went through. Unfortunately that means you probably wont get a tracking number, but you can follow it here:
Also check your spam filter.
Thanks for the responses. I never did find that email, but my order was at my door when I got home today. Thanks PSA!
I have purchased 3 guns (and waiting for 4th right now) from PSA online and I have never received email that they were ready for pickup
Since I pass the Summerville store frequently after a week I stop in and check on my order.
On one order I waited over a 2 month after PSA said it was shipped before I stopped in to see if they received my gun. sales person asked if I received email I told him no but it was shipped from PSA 2 months ago. He said he would check in back and came out with my rifle.
Double Check your profile to ensure that your email address is correct.
The store will contact you. Check your spam folder and your account to verify phone and email.
@shoppeste if you PM your Name, Order Numbers, and email I will see if I can get an update for you.
Sorry for the bother but could you happen to look up my order I can’t seem to find anything out about my order i haven’t got anything back from them at all and for some reason I can’t seem to find a way to email them or anything?
Edited to remove personal info*
-Anthony
@jasonderushe hi jason, welcome to the forums. thanks for joining. We dont have any customer service on this forum, but that being said, as GuitarGuy has tagged Anthony, he should be able to help you out. Give him some time to check the forums and he’ll be with you im sure.
thanks
@jasonderushe let me look into it, sounds like you may made an error while inputting your email address. I’ll PM you with updates.
Ordered rifle “in stock” on June 3 along with ammo and carrying handle. Order split into two shipments. Received ammo and handle today, but no word or email regarding rifle. Order shows “processing” still. Unable to talk with a live person at PSA, so sent online inquiry. Received email back saying I should have received a “compliance” email and order was on hold. No compliance email received anywhere (spam or junk checked too). So I had my large FFL which PSA already has on file to resend their license info with my order number attached. Tired of being patient and not impressed with PSA customer service.
@rickydodd it sounds like the FFL you chose either requires prior approval before we ship out the order or their FFL info was either out of date or not coming up correctly in the ATF’s system. Until that info is corrected or we receive the approval to ship we can’t send the order. I totally get that you want your firearm ASAP but we can’t choose what ATF policies to follow or enforce another companie’s policies. It sounds like CS has already been in communication with you so as long as you provided the correct info the rest of your order should ship fairly quickly due to the age of the order.
Wrong. Customer Service has only sent me automated replies saying I should have received a “compliance” email which I did not. So I do not actually know what the issue is at this point. Secondly, I selected my FFL from PSA’s list of FFLs for my area, Clarksville Gun and Ammo, and listed them as shipping address on order. I then called the FFL and they told me on June 5 that they receive many orders from PSAand their info is on file with PSA. So today, after the automated email response from PSA, I called my FFL again and gave them my name and order number and asked them to send that info to PSA. I doubt that is the holdup however. Cust Service should call me to discuss, or send me the “compliance” email they refer to.
@rickydodd sorry, the way you worded the previous post made me believe CS had directly reached out to you. Unfortunately CS is not on the forum. I would recommend you contact them using the “contact us” feature on the site. That has been the quickest method of getting in touch with someone recently. If you would like I’d be happy to see if I can identify the hold up; if you will PM me your order # I’ll see if there is anything I can do.
Anthony, thanks for any help. Not sure what shipping problem is with my order no (removed order number)
-Anthony
No problem I’ll PM you with any updates.