My AR pistol arrived at the dealer yesterday. The pistol was supposed to have an SBA 3 brace. “SBA 3” is in the name of the pistol. Instead, it had a cheaper KAK Shockwave Blade stabilizer. The SBA 3 retails for $125. The Shockwave Blade retails for $40. Bait and switch?
I called PSA. The customer service agent said the only thing she can do is cancel the purchase. She said she cannot simply exchange the two parts.
I drove 30 minutes to my dealer’s office and 30 minutes back home. I had to pay the dealer a $25 dealer fee. The agent says I will probably not receive my refund for at least two weeks. It will take 3 to 5 days before PSA sends the dealer the return shipping label. After he ships it back, PSA will need to inspect the item before I will be issued a refund. It will take another 3 to 5 days after that for my credit card company to issue the refund.
Most frustrating of all is that the agent could not assure me that if I order the same pistol again this same thing won’t happen. She said she just works in customer service and doesn’t know anything about what is going on at the warehouse. She said if they send the wrong item again, we will have to cancel it again.
Bottom line…
I ordered a $550 rifle. It was missing a $125 part. Instead of sending me the right part, PSA is tying up over $600 of my money for at least two weeks.
PSA is causing me to pay the dealer fee twice if I order another pistol.
If I order another PSA pistol, there’s a chance it will also arrive with the wrong brace, and this whole ordeal will just start over.
Really frustrated by the customer service. Not sure how to proceed.
The dealer didn’t demand his fee. I just kicked him the bucks because he waited with me patiently for about an hour as I dealt with PSA customer service.
I probably should have just taken what they sent me and liked it, kind of like with the soup Nazi on Seinfeld. My concern, though, was that if they mixed up that part, which is directly stated in the name of the pistol, they might have messed up something else too that I wouldn’t discover until later.
It’s good to know you have never heard of anyone receiving the wrong order twice. I have already bought a red dot, a sling, a flash light, and a few rails to attach everything. If I don’t find something else between now and when I receive my refund, I guess I will end up ordering the same item and hoping for the best.
PSA can issue a return and it wont cost your dealer a dime. I never said it wasn’t PSA’s fault. But your intial post is not totally truthful. PSA always makes it right if you give them the chance.
I never said PSA would charge the dealer a fee. I said the problem with my order took up over an hour of the dealer’s time and will take up more of his time shipping it back to them if/when he receives the label.
PSA making it right would have been allowing me to exchange the cheaper part they mistakenly sent for the more expensive part I should have received, not making me wait two weeks for a refund, not causing me to pay double dealer fees (because I don’t expect someone to do something for nothing).
As stated above, if given the opportunity PSA always makes it right. Heed the advice given and reach out to Sean or Anthony above if needed. Enjoy your new seed spreader!
I had to have stuff sent back from my dealer. Was no problem there. This kind of thing happens. Happened to me once. It’s a simple send back and get your correct package sent. No one is perfect and neither is any company. But psa does do a damn good job from what ive witnessed myself and on this forum.
@scottdent sorry to hear the wrong brace came installed. Go get your pistol and I will have a SBA3 shipped out to you, just respond to my PM with your mailing address.
Same thing happened to my buddy, he bought a dagger with tritium supressor height sights, got standard non tritium sights. Their customer service does suck due to the volume of orders they process.
Sucks? Really??? Looking at the math here, hmmmm. 7 truckloads a day. That’s 30-40, 000#s of merchandise per trailer 6 days a week. On the conservative side that’s 180,000#s of merchandise per day. I follow this forum pretty close and just guessing a problem child shows up every 2 weeks and guessing again, average order 3#s, so that puts you @ 1 problem every 100 or so thousand orders. My math says that doesn’t qualify as “sucks”. I don’t work for PSA, nor am I a PSA apologist, just a pragmatic customer who’s been very happy over the years with CS here. And yes I have encountered a problem or 2 and all have been promptly resolved to my satisfaction.
I had an issue with an order last year, I thought I was going to loose my mind (you are always thinking, not me! Nooo!). It took a while, because it is/was complicated (it’s a firearm) and some patience but PSA made it right, I’m sure they will for you too.
Relax my guy, i am happy with PSA myself, im just saying that there load of sales at this time is hard to keep up with bud. They make stuff right, absolutely! But it is a long process for some.
It’s really a collective effort on behalf of lots of people to make things right. Mistakes happen unfortunately but we do our best to address them.
I’m extremely thankful to have folks like @GuitarGuy@SuperPredator and @GamecockOperator to help call attention to mishaps when they do happen.
Some things are easier to address than others but I feel like we do a pretty good job at following up with folks if an issue does arise.
