Received notification from Buds today and delivery is scheduled for this Friday. I will create a new thread over the weekend with pics.
I just had the exact same thing happen to me regarding the MAC 1014. Looks like I’ll be ordering from someone else after I receive my refund.
Sorry to hear this. I suggest checking out Buds, if they are still in stock. Received my order in 3 business days.
The 3rd party vendor of the MAC shotguns ran out and failed to update their inventory, causing PSA to have to cancel orders.
Out of their control other than cancelling contract.
Correct
Hello, does PSA follow the Brady rule? (Meaning that NICS delays are released after 3 business days as long as it is not a denial?) TIA
I think so but you would need to check with the store.
Ordered a complete AR-15 on Black Friday (November 29, 2024), received an e-mail saying it was ready for pick-up (had it shipped to the Myrtle Beach store) December 11, 2024. Have taken trips to the store that Thursday (the 12th) & Monday (the 16th) as well as calling customer service, all they’ve been able to tell me is that their system has been experiencing errors which send out e-mails saying firearms are ready for pickup before the store has received them. Was curious if there was anything that could be done to see the status of my order. Would be happy to provide the order number and any other necessary information.
@sean.psa or @Josiah_PSA may be able to help you.
can you send me your order #?
I ordered a Jakl upper and a Jakl lower right before christmas. I received the upper the same day my FFL received the lower. My lower was correct but the upper did not match what was listed on the box. I emailed customer service and they gave me a RMA and told me to send it back. I received another upper that did not match what was listed in the box. Once again I was told to send it back in order to receive the correct upper. I then received an email that my order was cancelled and I would be refunded. I spoke with customer service who saw a picture of what I received and said it was correct. This is what I ordered: " PSA JAKL 14.5" Rifle length upper assembly 5.56 NATO 1:7 Nitride w/ Knurled CH, BCG & AAC Flash hider, ODG.
I received a box with that correct label but this was in the box twice:
I was told this was ODG but it does not match my ODG lower and it does not have an AAC flash hider. I was told they would look into it but there was nothing that could be done and I would have to order again. I asked if I ordered again how will I know if I won’t have this same problem?
That is FDE and something funky is going on. @sean.psa
Im going to send you a PM.
Can you PM me your order number?
How are the memorial day orders going? I ordered a new pistol and ammo on 22MAY2025. I have not seen any updates on my account.
@mi_parente where was it shipped? Serialized items take longer due to the ffl process. Remember PSA counts in business days, which doesnt include weekends.
Thanks.
Customer service got back to me. Order was canceled. Something about my account. I can reorder.
Relatively new to PSA. To be honest, while the products and prices look pretty good, the customer service and shipping leave a lot to be desired when comparing to what I would consider “industry standards”. Examples? Sure. First of all, just maybe PSA should highlight and make more visible the line “This product is fulfilled by a PSA Partner and shipping times may vary.”. And just maybe you might want to consider adding a filter in your search capability to select either “PSA” or “PSA Partner” fulfillment. It’s not that hard. I’m writing this knowing that some paper targets that I ordered a week ago, which have yet to ship, will be delivered at my home, outside, after we have left for a trip. A trip, btw, that we were going to use said targets on. And it is almost certain that by the time we return, those targets will have been rained on, if the wind has not just blown the package away before we return. We live in a rural area. Second, could somebody PLEASE take a hard look at your Captcha implementation? It’s the most awful I’ve ever seen. Anyplace. Any time. Anywhere. Being really honest, ordering from PSA has been the most aggravating customer experience that I’ve experienced in years. I run technology for a global firm much larger than PSA. It’s not that hard to eliminate these issue. To be honest, the frustration keeps my only looking at PSA if I can’t find other options as a result.